Hello, and welcome to liv.rent! This is our complete user guide to our platform as a property manager or landlord.
Whether you manage a large portfolio of rental units or you're just getting started as a new landlord, everything you need to get started and to thrive is in this guide. Bookmark it, email it to yourself, and keep it handy to help you become an expert at streamlining your rental processes.
Before we dive into all our features, know that you can use our platform based on your needs (i.e. you don't have to use all the features, just pick the ones you need.)
Whether you want to automate your entire rental process or you're only interested in one of our features like contract creation or listing syndication, we make it possible.
You might be tired of hearing "there's an app for that," but the liv.rent app can instantly connect you with your tenants and leads to avoiding the headache of having communication spread out across email, phone, and texting.
With the app, you'll be notified any time there's been:
This is a good way to learn about the platform and how you can use it to your advantage. Together, we'll explore your profile and talk about your unique needs to show you how our solutions can help you streamline your rental process.
During the call, our team can walk you through a live demo. We'll show you how to post a listing, browse suggested tenants, syndicate listings, and review applications. And, later down the rental process, we can show you how to create contracts and send payment requests.
Get verified
Watch now: Landlord Onboarding — 3 Keys To Success
https://www.youtube.com/watch?v=7mUcXmqCwBI
Getting verified on liv.rent is your biggest key to success. In fact, all published listings on our platform with unverified profiles will be hidden within a week to help keep our community safe by protecting against identity theft or fraud occurrences.
Both your profile and your listings can be verified.
>> Verify your profile
Once your identity has been confirmed, our records of your government-issued photo ID and all copies of authentication information are immediately and securely destroyed. Then, you will have earned your blue checkmark verification badge and can officially start your journey towards simplified renting.
Fill out your profile completely, including a photo. For personal and family accounts, you can share your government-issued ID securely through the liv.rent platform. For business accounts, we also require a copy of your business license.
Our team will then conduct a strict verification process, during which your selfie photo will be requested to match your documents and confirm your identity.
>> Verify your listing
Verify your listings for a competitive advantage on liv.rent and prove your trustworthiness as a landlord or property manager to renters. There are two ways to verify your listing:
Note: liv.rent will hide suspicious or duplicate listings until we have verified the listing.
Document verification
We check official documents such as property tax forms and land title documents, or representation documents.
Mail verification
We will mail a postcard to the rental property that includes a code for landlords to enter into the app to finalize verification.
Your listing is where your entire rental journey on liv.rent begins. In your landlord dashboard, on the "Listings" page, you can click the button "Create new listing" to get started.
Select property and rental space types. From here, you'll be able to select the property type:
Apartment
House
Townhouse
And a rental space that best defines your unit:
Entire apartment
Partial apartment
A single room
Provide your address details.
Simply start by typing in the address and your building information from our database will appear. You can also opt to hide the unit number to protect your information.
Enter additional details.
We have carefully refined the process to include all the relevant information renters will want to know about your unit to help save time and energy - eliminating the back and forth communication regarding your suite. Additional details include things like:
The landlord dashboard brings together everything you need to know about your listings in one simplified view. Here are just a few of its many functions:
Power users of our platform use it as their digital rental hub where they bring together all leads from different channels and funnel them to liv.rent, so, in other words — your liv.rent listing is your home base where you can direct all your leads.
So, if you get a phone call about the unit or message from Facebook Marketplace, you can direct them to your liv.rent listing and ask that they apply through this portal.
Not only does this ensure that you're dealing with serious inquiries only (remember: when it comes to leads, quality is better than quantity,) but now you can also take advantage of our features to screen tenants with ease.
Pro tip: If you have more than one listing on liv.rent, you can share your landlord profile with leads no matter where you connected so they can see all your listings available at a glance.
Listing syndication
Maximize your listing's exposure with our easy-to-use syndication feature. With liv.rent, you can fill out your listing once and push it out through our multi-channel syndication.
On your listing, you can click "share." Then, you'll have the option to publish it to Craigslist, Kijiji, and Facebook Marketplace easily.
Featured listings
liv.rent can help your listing receive the attention it deserves with all its tools. However, our featured listings are the fastest way to see results because they can increase:
Listing views by 300%
Inquiries and applications by 65%
Pro tip: If you are interested in the featured listings package, you can reach our team today.
4. Tenant screening
The Trust Score
Renters on the liv.rent platform can complete their profiles by getting a Trust Score, a comprehensive indicator of their credibility as a renter. By integrating our own data with information from Equifax® credit checks, we're able to provide landlords with more comprehensive information to help them quickly & reliably gauge applicants' suitability:
Credit information from Equifax®
Income-to-rent ratio
Court record verification (where applicable)
Number of accounts checked to qualify their payment record
Collections record
Bankruptcy index
Detailed risk assessment
Credit utilization
Plus, their Trust Score score shows you:
Which piece of ID they use for Identification Verification
Their social verification through their LinkedIn profile
When you post your listing, we will automatically create a list of prospective tenants. This is generated by matching tenants' indicated preferences with your listing details.
You can filter your suggested tenants as well, choosing only from those who have verified their profiles and completed them in full.
Finally, if you're still looking for ways to level up your rental processes, then you should join our Facebook communities for landlords. Join our Landlords & Property Managers Facebook Communities for:
liv.rent also frequently offers live webinars and mini-trainings about using the platform and beyond. Visit our Eventbrite page to sign up for the next event.
A paperless rental process saves you time and trees. Adopting our digital contracts can help you eliminate the stress and uncertainty of navigating the B.C. and Ontario standard lease agreements, ensuring a more error-free application process.
With an easy-to-use interface, you can create and save reusable customized addendums for you and your tenant with just a few clicks.
Custom addendum templates are extremely helpful, especially for first-time landlords, and they will be auto integrated into your digital B.C. or Ontario standard lease agreement.
Once the contract is ready for signing, send it to your tenant in your chat timeline together so they can add their e-signature. These are true contracts, and as such, these hold the same binding power as paper documents. After signing, the contract is saved securely for you on our platform. You're able to access it at any time, even on the go with our app.
Pro tip: liv.rent can assist in custom contract creation for business and enterprise users.
Your insights matter! Take our short survey and help us build this year’s 2024 Annual Rent Report. All answers will remain confidential and will help us build a comprehensive view of the Canadian rental landscape.
Lease extensions on liv.rent
Check your lease to see what you and your tenant had agreed upon at the end of the fixed-term lease.
Typically, at the end of a fixed-term tenancy, your tenant will by default transition to a month-to-month lease in B.C. and Ontario.
If this is the case, then the lease is automatically extended for you, unless of course either the landlord or tenant gives notice that they intend to end the lease when the term is finished. You may ask a tenant to sign another fixed-term lease, but you cannot compel them to do so.
Using liv.rent, it's easy to extend or renew a lease for a fixed term by going to your tenant dashboard. Under "tenancy" and "resources," you can find the option to renew the contract.
At this point, the old lease will be duplicated with new revised dates plus any additional information or changes. You can then send it in your chat to the tenant for them to sign and send back.
Ending a lease on liv.rent
If you have decided to end your lease and have the legal grounds to do so (check your lease and your local guidelines to ensure compliance,) then you can use liv.rent to end the lease.
Under "tenancy" and "resources," select "end tenancy." Then, you'll have to pick the date on which you would like to end the tenancy. Next, your tenant can choose one of three options:
I do not want to end tenancy
Agree to end tenancy
Request Liv Support
Note: all parties who have signed the lease agreement must agree to end the tenancy for it to be concluded.
>> Forcing the end of a tenancy
There's also an option to "Force End Tenancy," which comes up when landlords have sent a request to end the tenancy and the tenant is unresponsive.
They must indicate the reason why they are forcing the end of the tenancy. Then, this completes the process and the unit can now be rented again to the next prospective tenants.
Provincial guidelines for renting in Ontario / B.C.
6. Digital storage locker
Chat history
Forget Facebook messages, emails, phone calls, and texts. When you use the liv.rent platform for all your communication with leads, applicants, and tenants — everything you need is right at your fingertips.
With our chat feature:
Prospective tenants can ask questions about listings.
Renters can send applications through the chat.
Landlords can share additional information about their units and ask questions.
Landlords can send lease agreements.
Renters can sign lease agreements and send them back to landlords.
Keeping everything in a centralized channel means that you'll never miss a piece of communication and you'll have all the relevant info you need to take care of your property on hand.
Rental payments
Rent payments can be accepted through the liv.rent platform, too. Imagine that you no longer have to organize and cash cheques — instead, you simply send a payment request to your tenant in the chat timeline and they'll pay it.
Renters have the option to pay for rent with credit card (Visa, MasterCard, Amex,) by UnionPay, and even by bitcoin. There are two ways to use liv.rent to collect rent payments from your tenants:
If your tenant is paying by Visa, Mastercard, or American Express, then you can accept payments through Stripe. Connect your Stripe account with liv.rent and when tenants make payments, it will be deposited into your Stripe account, which pays it out to your bank account.
If your tenant chooses to pay by UnionPay or bitcoin, then you can set up a direct deposit by putting your bank account information in your liv.rent profile.
Thank you for conferring with our guide. We hope you now have a good understanding of the liv.rent platform, along with its tools and benefits. Next, we invite you to:
Subscribe to liv.rent updates to be the first to learn about new rental market data, platform features, and more
Explore our liv.rent resource blog for more assistance for landlords
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13 Comments
Donna
on March 21, 2020 at 12:21 pm
Hello; I asked my landlord about installing hand sanitizer and extra cleaning during the COVID-19 and was told no to the hand sanitizer as ppl would steal them and no reply for extra cleaning. As of today there is no extra cleaning and/or sanitizing. Currently there are 3 confirmed cases open our city. Please note I am writing on behalf of my son for which I pay his rent.
As well, What is the status on rent relief during this time.
I am the restaurant owner and did close the restaurant for the reason of covid 19 virus and as owner now have no income and still have to pay near $20000 a month rent and the landlord doesn’t answer my email, why the government doesn’t help me financially? how can I get help?
okay so what about the people who are on aish and cpp who cant work because we are able to easily contract the covid-19 as we have bad immune systems so what help do we get if we cant work as we wont make the requirements for ei as we work only part time and some like me work at just odd jobs to make a living so we can make our payments like rent and so on, you don’t have anything for us so we lose our cars cant make rent and end up not being able to buy groceries for our self what about us
Where is the assistance for building owners and landlords whose only income is from the rent that tenants pay? If all of my tenants cannot pay rent and we are not allowed to file for an eviction, this could potentially go on for months during this COVID-19 crisis.
What resources are the government putting out there for people like me? This is my only source of income and I do not qualify for other forms of relief offered.How can I possibly recuperate these costs not to mention at the end of this ban of evictions, there will be a flood of hearings at the LTB that could take over a year to process. The non-paying tenants could simply vacate at that time without paying. Where is the relief for us?
If the tenant can’t or refuses to pay rent, will the BC government pay the rent to the landlord.
If the tenant cannot be evicted and doesn’t have funds to pay rent, what is the Landlord to do?
Great article. Thanks for sharing!
I rent a place and my landlord requests payments in cash. Are there any exceptions to the rule during the COVID-19 period?
So, we have a tenant that has people (high school kids) that come and go all the time, we have reminded them about this pandemic and suggested to the mother that we would prefer for the safety of all other tenants that they do not continue allowing people to visit. We had this talk again last night, and it wasn’t taken lightly. The whole world is told to isolate! What can we do as landlords to stop these visits? what legal rights do we have as landlord and they as tenant..
I have a concern that our landlord is doing nothing to keep the common areas in the build clean…the only thing that has been done is signs have been put up as people keep coming and going from our building. My now over 70 mom who I cant get to stop cleaning it as the landlord will not. I worry she is going to fall ill. There is no hand sanitizer anywhere in our halls and the cleaning is falling to the people who live here. What do I need to do?
Hello,
My is Ireneo Abarca, 70 years old. I live in Montreal,Quebec. I am a tenant of 4 1/2 apartment. I am paying 848.00 a month, I receive less than 900$ for my pension a month. My wife also live with me and receiving a minimum wage a month. She lost her job, and received EI for 2 weeks and she got back to her job again because her boss told her to do so. There is a risk for her life now because of her exposition to the virus. She needs to stay home like me. Because of the COVID 19, I are seeking for the government’s financial aid to help me pay for the rent. Maybe in one month or two months we will run out out financial to support our daily expenses. I buy my drugs prescription and other bills. The government has no program to help tenants here nb Quebec. Please help me. thank you very much.
Thank you for sharing this COVID-19 update for landlords and tenants here. I appreciate your help here, and I hope that you’ll continue to share more updates in the future. Any kind of update about housing will do.
Hello; I asked my landlord about installing hand sanitizer and extra cleaning during the COVID-19 and was told no to the hand sanitizer as ppl would steal them and no reply for extra cleaning. As of today there is no extra cleaning and/or sanitizing. Currently there are 3 confirmed cases open our city. Please note I am writing on behalf of my son for which I pay his rent.
As well, What is the status on rent relief during this time.
I am the restaurant owner and did close the restaurant for the reason of covid 19 virus and as owner now have no income and still have to pay near $20000 a month rent and the landlord doesn’t answer my email, why the government doesn’t help me financially? how can I get help?
okay so what about the people who are on aish and cpp who cant work because we are able to easily contract the covid-19 as we have bad immune systems so what help do we get if we cant work as we wont make the requirements for ei as we work only part time and some like me work at just odd jobs to make a living so we can make our payments like rent and so on, you don’t have anything for us so we lose our cars cant make rent and end up not being able to buy groceries for our self what about us
Where is the assistance for building owners and landlords whose only income is from the rent that tenants pay? If all of my tenants cannot pay rent and we are not allowed to file for an eviction, this could potentially go on for months during this COVID-19 crisis.
What resources are the government putting out there for people like me? This is my only source of income and I do not qualify for other forms of relief offered.How can I possibly recuperate these costs not to mention at the end of this ban of evictions, there will be a flood of hearings at the LTB that could take over a year to process. The non-paying tenants could simply vacate at that time without paying. Where is the relief for us?
If the tenant can’t or refuses to pay rent, will the BC government pay the rent to the landlord.
If the tenant cannot be evicted and doesn’t have funds to pay rent, what is the Landlord to do?
Great article. Thanks for sharing!
I rent a place and my landlord requests payments in cash. Are there any exceptions to the rule during the COVID-19 period?
So, we have a tenant that has people (high school kids) that come and go all the time, we have reminded them about this pandemic and suggested to the mother that we would prefer for the safety of all other tenants that they do not continue allowing people to visit. We had this talk again last night, and it wasn’t taken lightly. The whole world is told to isolate! What can we do as landlords to stop these visits? what legal rights do we have as landlord and they as tenant..
I have a concern that our landlord is doing nothing to keep the common areas in the build clean…the only thing that has been done is signs have been put up as people keep coming and going from our building. My now over 70 mom who I cant get to stop cleaning it as the landlord will not. I worry she is going to fall ill. There is no hand sanitizer anywhere in our halls and the cleaning is falling to the people who live here. What do I need to do?
Hello,
My is Ireneo Abarca, 70 years old. I live in Montreal,Quebec. I am a tenant of 4 1/2 apartment. I am paying 848.00 a month, I receive less than 900$ for my pension a month. My wife also live with me and receiving a minimum wage a month. She lost her job, and received EI for 2 weeks and she got back to her job again because her boss told her to do so. There is a risk for her life now because of her exposition to the virus. She needs to stay home like me. Because of the COVID 19, I are seeking for the government’s financial aid to help me pay for the rent. Maybe in one month or two months we will run out out financial to support our daily expenses. I buy my drugs prescription and other bills. The government has no program to help tenants here nb Quebec. Please help me. thank you very much.
Thank you for sharing this COVID-19 update for landlords and tenants here. I appreciate your help here, and I hope that you’ll continue to share more updates in the future. Any kind of update about housing will do.
Create your free liv.rent account today to enjoy an easier, safer way to rent with verified listings, digital contracts & rent payments, and much more.
Hello; I asked my landlord about installing hand sanitizer and extra cleaning during the COVID-19 and was told no to the hand sanitizer as ppl would steal them and no reply for extra cleaning. As of today there is no extra cleaning and/or sanitizing. Currently there are 3 confirmed cases open our city. Please note I am writing on behalf of my son for which I pay his rent.
As well, What is the status on rent relief during this time.
I am the restaurant owner and did close the restaurant for the reason of covid 19 virus and as owner now have no income and still have to pay near $20000 a month rent and the landlord doesn’t answer my email, why the government doesn’t help me financially? how can I get help?
okay so what about the people who are on aish and cpp who cant work because we are able to easily contract the covid-19 as we have bad immune systems so what help do we get if we cant work as we wont make the requirements for ei as we work only part time and some like me work at just odd jobs to make a living so we can make our payments like rent and so on, you don’t have anything for us so we lose our cars cant make rent and end up not being able to buy groceries for our self what about us
Where is the assistance for building owners and landlords whose only income is from the rent that tenants pay? If all of my tenants cannot pay rent and we are not allowed to file for an eviction, this could potentially go on for months during this COVID-19 crisis.
What resources are the government putting out there for people like me? This is my only source of income and I do not qualify for other forms of relief offered.How can I possibly recuperate these costs not to mention at the end of this ban of evictions, there will be a flood of hearings at the LTB that could take over a year to process. The non-paying tenants could simply vacate at that time without paying. Where is the relief for us?
If the tenant can’t or refuses to pay rent, will the BC government pay the rent to the landlord.
If the tenant cannot be evicted and doesn’t have funds to pay rent, what is the Landlord to do?
Great article. Thanks for sharing!
I rent a place and my landlord requests payments in cash. Are there any exceptions to the rule during the COVID-19 period?
Thanks,
I’m in Québec. My landlord sent me a link to this site but it seems to be about the law in BC.
Is there anything for the rest of us, that is those who live (and rent) in Québec?
So, we have a tenant that has people (high school kids) that come and go all the time, we have reminded them about this pandemic and suggested to the mother that we would prefer for the safety of all other tenants that they do not continue allowing people to visit. We had this talk again last night, and it wasn’t taken lightly. The whole world is told to isolate! What can we do as landlords to stop these visits? what legal rights do we have as landlord and they as tenant..
I have a concern that our landlord is doing nothing to keep the common areas in the build clean…the only thing that has been done is signs have been put up as people keep coming and going from our building. My now over 70 mom who I cant get to stop cleaning it as the landlord will not. I worry she is going to fall ill. There is no hand sanitizer anywhere in our halls and the cleaning is falling to the people who live here. What do I need to do?
Hello,
My is Ireneo Abarca, 70 years old. I live in Montreal,Quebec. I am a tenant of 4 1/2 apartment. I am paying 848.00 a month, I receive less than 900$ for my pension a month. My wife also live with me and receiving a minimum wage a month. She lost her job, and received EI for 2 weeks and she got back to her job again because her boss told her to do so. There is a risk for her life now because of her exposition to the virus. She needs to stay home like me. Because of the COVID 19, I are seeking for the government’s financial aid to help me pay for the rent. Maybe in one month or two months we will run out out financial to support our daily expenses. I buy my drugs prescription and other bills. The government has no program to help tenants here nb Quebec. Please help me. thank you very much.
My roommate left and my landlord wants to bring in another tenant to the basement apartment, is he allowed to do that during this time?
Thanks a lot
Thank you for sharing this COVID-19 update for landlords and tenants here. I appreciate your help here, and I hope that you’ll continue to share more updates in the future. Any kind of update about housing will do.