Last Updated: April 19, 2019
Your name, email address, and phone number are required to open an account. You must also provide a copy of your government issued identification card to verify your identity. Other details, such as your geographic location; address; profession; salary range; profile photo/avatar; professional/landlord references and roommate details are not required, and are shared only upon your full completion of a Liv Profile in order to permit you to submit leasing applications via our Liv Platform at your discretion. If you wish to use our Credit Check Service and obtain your Liv Score, including your credit score obtained through third party credit reporting agencies and other aggregated details, you will be invited to provide your social insurance number; driver’s license number; bank statements; and paystubs.Click here to read more about the personal information we collect
If you are a Renter, your Liv Profiles includes your first name and last name initial, your profile photo/avatar, and your profession. If you are a Landlords, your Liv Profile includes your company name and/or your first and last name, a photo of your building/company logo, and any other relevant company and/or professional details you’ve decided to share. All Users’ Profile Information is displayed on their Liv Profile and can be accessed by other Users via the Site and App. We encourage Users to think carefully about what information about themselves they disclose in their profile pages and their Listings.Click here to read more about the information that is publicly viewable
We automatically collect information when Users access the Platform via their computer and/or mobile device, such the type of browser you’re using; your browser settings; the type of device you’re using; what operating system your device is running; what mobile network you use; and your phone number. We also collect information obtained from cookies, and monitor what activities you perform on our Site, and collect Log Data.Click here to read more about other information that is automatically collected
We do not and will not, at any time, send you a non-secure or unsolicited e-mail, text message or telephone communication requesting your credit card information, sign-in details, identification numbers or other personally identifiable information. If you receive such an email or communication, please contact our Liv support team immediately.Click here to read more about phishing
A Liv Score is only mandatory to obtain if you wish to submit an application via the Liv Platform. If you decide to obtain a Liv Score, you also decide whether you want to share your Liv Score with other Users. If you request a Liv Score, you authorize a Credit Report from a third party credit reporting agency Equifax Canada Inc. (“Equifax”) and the resulting Credit Score will be used to generate your Liv Score. Your Credit Report and Credit Score are never stored on Liv’s servers, and none of the details in your Credit Report will be included or stored in your Liv Score, Liv Profile, or elsewhere on Liv’s servers. Any request for your Credit Report may adversely impact your credit score.Click here to read more about your Liv Score
All Users may review, update, correct, or delete the Personal Information in their Liv Profile and Liv Account by contacting us by email at firstname.lastname@example.org or by directly editing the relevant part of their Liv Profile within the Liv Account. If you would like us to deactivate your Liv Account, please send us a deactivation request at email@example.com.Click here to read more about managing your personal information
We have built security into our Services in order to protect your Personal Information, and we use encryption to protect against unauthorized access to your information. However, no method of transmission or information storage is 100% secure, so we cannot guarantee the security thereof. If you have any questions about the security of Personal Information on the Liv Platform, you can contact our Privacy Officer at firstname.lastname@example.org.Click here to read more about security
Liv Strategies Inc. and its affiliates (“Liv”, “we”, “us” and “our”) are committed to protecting the privacy of all individuals and legal entities (each a “User”, collectively, “Users” “Members” and “you”) who use our services (as discussed more below). We understand that this is a big responsibility and we work hard to protect your Personal Information (defined below) and put you in control.
Our services allow users to:
We may collect non-personally identifiable information (“Non-Personal Information”) which is any type of information other than Personal Information, and is excluded from this Policy. For example, Non-Personal Information includes, without limitation, anonymous information; business information; and information that enables an individual to be contacted at a business and which information may be publicly available for such purpose. We collect Non-Personal Information in connection with our business practices in accordance with applicable laws.
We want you to understand the types of Personal Information that we collect when you use our Services.
We collect Personal Information from our Users in order to provide Services through the Liv Platform, including providing and updating the features and content offered there, administering your use of the Liv Platform, enabling Liv Members (as defined below) to enjoy the Services and easily navigate both the Site and the App. In so doing, we also collect Personal Information and non-identifiable information from Members for our own purposes, such as to provide and administer Services (“Liv Data”). We are the data controller in respect of Liv Data.
The Personal Information that we collect, and how that Personal Information is used, depends on how you use our Services and how you manage your privacy controls.
You can choose to provide us with the following types of Personal Information as you use the Liv Platform and enjoy the use of our Services such as:
We collect non-identifiable information that we define as “Liv Data”. This information comes from your use of our Services and your general use and engagement with the Liv Platform.
We collect and use the Liv Data in the following ways to build better Services:
We also use Non-Personal Information for statistical purposes to keep track of Users’ number of visits to our Services in order to introduce improvements and improve the usability of the Platform. We also use this statistical data when considering third party advertisers and service providers in order to ensure we deliver the most useful and relevant integration within the Liv Platform. If we do decide to share any type of non-personally identifiable information with such third parties on a future integration with the Liv Platform, we will advise you in advance of this change.
We use different technologies to process your information. We also analyze the information to detect abuse such as spam, malware and illegal content.
We define “Liv Data” to include “Log Data”, which we use as follows:
We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such non-personally identifiable information for the same purposes as stated above regarding other non-personally identifiable information.
Google Analytics. We authorize and transfer Liv Data to Google so we can use Google Analytics to analyze and process Liv Data. This, in turn, helps us optimize and continuously improve our Services and the Liv Platform; assess further market need for additional research and development; and isolate key potential third party advertisers and partners to work with in order to further develop the Liv Platform and our Services offered, among other things.
Identity theft and the practice currently known as “phishing” are of great concern to Liv. Safeguarding information to help protect you from identity theft is a top priority of ours. We do not and will not, at any time, send you a non-secure or unsolicited e-mail, text message or telephone communication requesting your credit card information, sign-in details, identification numbers or other personally identifiable information.
When you create a Liv Account as a Member and request us to create a Liv Profile for you via a registration form submitted on the Liv Platform, we will do so.
Your public Liv Profile includes your first name and last name initial; your profile photo; and your profession (“Profile Information”). Your Profile Information is displayed on your Liv Profile and can be accessed by other Users via the Site and App. We only disclose your full name, birthdate, and social insurance number (“Personal Information”) in the following circumstances: (1) when you specifically request and provide us with your express consent to submit an application (“Application”) for a Listing (“Listing”) via the Platform; (2) to obtain your Credit Report from a trusted third party credit reporting agency in order to obtain your Liv Score; and/or (3) to create a contract for you and a Landlord in relation to a Listing (“Contract”). As a User, you should be aware that information that choose to provide as part of your Profile Information — your first name; last name initial; profile photo; and profession — will be publicly visible. Therefore, it is important to only share details that you want other Users to know about you. We recommend that you guard your anonymity and sensitive Personal Information and we encourage Users to think carefully about what information about themselves they disclose on their Liv Profile. You can review, revise and delete the Personal Information on your Liv Profile at any time by visiting your Liv Account.
When you create a Liv Account as a Landlord and request us to create a Liv Profile for you via a registration form submitted on the Liv Platform, we will do so. Your Liv Profile includes your company name and/or your first and last name, as applicable; a photo of the building or of your company logo; and any other relevant company and or professional details (“Profile Information”). We also require your business license number, however we will not disclose your business license number to other Users; we only use it to simply identify whether it is verified or pending in relation to your Liv Profile. Your Profile Information is displayed on your Liv Profile to other Users via the Site and App. We only disclose your Profile Information, together with other information, when you specifically request and provide us with your express consent to create a Listing on the Platform and or to enter into a Contract with a Member, and, with your prior permission, on third party sites. For the avoidance of any doubt, if you wish to disclose such information on third party sites, we will enable you to copy your stored details regarding a Listing and paste this script directly into a third-party site such as Craigslist or Kijiji, among others. Any information you choose to provide as part of your Profile Information will be publicly visible to all Users and consequently the information you share in your profile should reflect how much you want other Users to know about you. We encourage Users to think carefully about what information about themselves they disclose in their profile pages and their Listings. You can review and revise your Profile Information at any time.
Our Service enables Members to acquire a “Liv Score” which helps prospective renters engage with Landlords and use our Services to rent a home. A Liv Score contains the weighted average of all scores obtained from credit history reports provided by third party credit reporting agencies (each, a “Credit Report”), background check scores resulting from the aggregate of results from publicly available government records, and verification of certain publicly available details retrievable from LinkedIn (such as employment history, geographical verification, name and account status). In each case that you request that we prepare a Liv Score on your behalf, you will be required to provide your express consent. If you submit a request form to have a Credit Report obtained via our Services, the credit score provided by the third party credit reporting agency will be added to the algorithm preparing the Liv Score calculation via the Liv Platform with no storage thereof on the Liv Platform. No other details in the Credit Report will be included or stored in your Liv Score, Liv Profile or elsewhere on Liv’s servers. You may then share your Liv Score with Landlords who have created Listings for a period of sixty (60) days after you have obtained the Liv Score, on your express consent in each case. Please know that any request for a Credit Report may adversely impact your credit score.
We have systems in place to prevent open access by our staff to Users’ Liv Accounts and any Personal Information that may be stored by Users within their Liv Accounts. Only very small and restricted group of vetted, trained and trusted employees have access to Liv Accounts, and we conduct regular audits of access logs to monitor staff access and ensure compliance with our policies regarding access.
We monitor the Liv Platform on an ongoing and continuous basis to ensure that it remains a trusted environment for all Users, however we do not have legal control or authority over any of the Landlords on the Liv Platform, and therefore encourage all Users to think carefully before sharing your Liv Score with any Landlord. For the avoidance of any doubt, we will never share your Liv Score with any third party other than those Landlords specifically authorized by you in each case.
As a Landlord, if you post a Listing, we may publish that Listing publicly via the Site and Application and may enable you to disclose the details thereof by pasting the details of the Listing on third party websites and or through the use of an HTML “widget”. We may also display the geographical location of your Listing in the form of a map so that current and potential Members can see the general area and neighborhood of your Listing, including your actual street address so interested Members are able to get directions to your Listing. The information that you provide in your Listing will be visible to others, including anonymous, non-registered visitors to the Site.
If you as a Member and prospective renter submit a tenancy application relating to a Listing on the Liv Platform (“Application”), you shall be specifically consenting to and requesting Liv to sharing the information on your Liv Profile to the Landlord of that property. The specified Landlord(s) will then be able to view the information that you have provided in your Liv Profile in order to make decisions on whether to accept your Application to their Listing(s).
We may share aggregated information that does not include Personal Information and we may otherwise disclose Non-Personal Information and Log Data with third parties for industry, demographic, and geographic analysis, among other purposes. Any aggregated information shared for these purposes will not contain your Personal Information.
When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your Personal Information that we cannot resolve with you directly.
Liv cooperates with government and law enforcement officials to enforce and comply with applicable law. Accordingly, we may disclose to government and/or law enforcement officials relevant or required Personal Information in order to meet any applicable law, regulation, legal process or enforceable governmental request.
You have choices regarding the Personal Information that we collect and how it’s used. This section describes key controls for managing your privacy across our Services and the Liv Platform.
You can request a copy of your Personal Information from us by emailing us at: email@example.com. You can export a copy of the Personal Information in your Liv Account if you want to back it up and/or keep a copy for your records. All Users may review, update, correct or delete the Personal Information in their Liv Profile and Liv Account by contacting us by email at firstname.lastname@example.org or by directly editing the relevant part of their Liv Profile within the Liv Account.
If you would like us to deactivate your Liv Account, please send us a deactivation request to my email (email@example.com). Once we receive your deactivation request, your Liv Account will be deactivated within three (3) business days. Once an account is deactivated, all of your Personal Information on your Liv Account (except as set out below) — including your name, contact information, profile settings, search history and Liv Score — will be permanently deleted. Some of your Personal Information may remain in back-ups or system cache files for up to five (5) business days. We refresh our system back-ups and cache every five (5) business days. Once a Liv Account has been deleted, all Personal Information (except as identified below) will be deleted, including back-up files and cache, within five (5) business days, subject to any non-personally identifiable information that has been collected as Log Data, etc. during the course of your use of the Liv Account on the Liv Platform and as set out below. Your Personal Information that was previously disclosed in rental applications and Contracts that you completed and authorized to be distributed via the Liv Platform with prospective and actual Landlords will not be permanently deleted due to the consent you provided us to authorize the third party disclosure of your Personal Information in order to complete the rental applications and enter into the contractual relationship between you and the Landlord(s) as parties to any Contracts entered into. Your name will appear in the record of any messages between you and any Landlords had within the Liv Platform since this was authorized by you and cannot be deleted from such other parties’ correspondence history within their own Liv Accounts. You can ask us for a record of all of the applications and Contracts that you entered into by emailing us at firstname.lastname@example.org.
Liv is very concerned with safeguarding your Personal Information and we build security into our Services in order to protect your Personal Information. We work hard to protect you, all of our Users and the Liv Platform from unauthorized access, alteration, disclosure or destruction of information that we hold, including:
Once your Personal Information is received by us and is in our custody, we do our best to ensure that your Personal Information is secure at every step of the process.
If you have any questions about the security of Personal Information on the Liv Platform, you can contact our Privacy Officer at email@example.com.
We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email and or by an alert on the Liv Platform in the most expedient way possible and without unreasonable delay, insofar as this is consistent with (i) the legitimate needs of law enforcement in relation to any investigation or other legal process; and/or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the Liv Platform.
We collect, use and/or disclose your Personal Information only with your knowledge and consent, except where permitted or required by applicable laws. By choosing to provide us with your Personal Information, you consent to the use of your Personal Information as identified in this Policy and as may be further identified at the time of collection.
Express Consent. Sometimes we ask for express consent regarding the collection, use and or disclosure of your Personal Information – for example, by checking a box to indicate you consent to receiving marketing communications. When you expressly “opt in” – that is, provide your consent to receive our newsletter and/or marketing emails – you expressly consent to receiving information from Liv or the identified third party. You may choose to stop receiving such communication by e-mail and/or other electronic methods by following the unsubscribe instructions included in these emails or via your Liv Account (when applicable), and you can always contact our Privacy Officer at firstname.lastname@example.org if you need assistance or have concerns about giving or revoking express consent.
Implied Consent. You provide your implied consent to our collection, use and or disclosure of your Personal Information when we reasonably conclude that you have given consent by some action that you have taken or decided not to take. This typically occurs when the purpose for the use of your Personal Information would be reasonably apparent to you – for example, when you provide us with your name and email through a form asking for information, you are providing us with your implied consent to use that particular Personal Information (in this case, your email address) in order to respond to your request (in this case, by sending you the requested email(s)).
Withdrawing your Consent. You may notify us at any time that you would like to withdraw or change your consent to the collection, use and/or disclosure of your Personal Information. We accommodate all requests subject to legal and contractual requirements. The most common means of indicating this withdrawal or change is (i) by changing your privacy preferences in your Liv Account; or (ii) by deleting your Liv Account and ceasing use of the Liv Platform. You may be able to opt out of the use of your Personal Information by, for example, choosing to “opt out” of our mailing list after you have chosen to “opt in”. For example, if you receive an email from us, we will provide a link in the email that you can use to unsubscribe from our mailing list, or you may email our Privacy Officer at email@example.com to request your removal from the mailing list. You may also choose to not provide us with your Personal Information; however, if you choose to do so, we may not be able to provide you with our Services or the information that you have requested.
We comply with the Canadian law known as Canada’s Anti-Spam Legislation (“CASL”). Any email or other electronic communication sent by us to you or other parties is protected by a range of business procedures and policies to ensure that such communication is done so in compliance with CASL at all times. In our electronic communications with third parties, we comply with the rules and regulations established in and pursuant to CASL, which are enforced by various regulatory authorities such as the Canadian Radio-Television and Telecommunications Commission (CRTC). CASL regulates, and our policies generally apply to, each commercial electronic message (“CEM”) that we send, which is an electronic message sent to an electronic address that, among its other purposes, encourages participation in a commercial activity.
We ensure that our CEMs are compliant with CASL in that they will always clearly:
If you have received a CEM from us, and you believe that it was sent incorrectly or you no longer wish to receive them, please follow the unsubscribe instructions included in each CEM. This unsubscribe should happen automatically or, as required by CASL, within 10 business days at the latest. If you have any questions or concerns, please contact our Privacy Officer by emailing us at firstname.lastname@example.org.
We are located in Canada. Personal Information that we collect from you will be processed in Canada, with the exception of Google Analytics and Google Fire-based Analytics as well as the services provided by Google Ads and certain of the whitelisting services of Amazon Web Services (“AWS”), which Liv uses to permit the secure access of the services of third party credit reporting agencies when you authorize us to request your Credit Reports for inclusion in the calculation of your Liv Score. In addition, given the availability of the Liv App on the Apple Store and Google Play Store, these platforms require the utilization of iOs and Android analytics in relation to the Liv App. This transfer of Personal Information therefore involves a transfer of your Personal Information to servers and service providers in the United States of America (“USA”), which Personal Information therefore may become subject to the Patriot Act and other legislation of the USA. However, all other information will be processed in Canada. Canada has received a finding of “adequacy” from the European Union (“EU”) in 2001 for the purposes of Article 25 of the General Data Protection Regulation (“GDPR”). Under the GDPR, Canada will have to seek a reassessment by the EU of the adequacy of Canadian privacy protections every four years. We collect and transfer to Canada only the following Personal Information from Users of our Site who are located in the EU when you consent, in order to perform a service for you as contracted or purchased by you, or to fulfill a compelling legitimate interest of Liv in a manner that does not outweigh your rights and freedoms: your name, email address, and phone number in order to open a Liv Account; a copy of your government issued identification card to verify your identity; and other details, such as your geographic location; address; profession; salary range; profile photo/avatar; professional/landlord references; and roommate details upon your full completion of a Liv Profile in order to permit you to submit leasing applications via our Liv Platform at your discretion. We endeavor to apply suitable safeguards to protect the privacy and security of your Personal Information and to use it only consistent with your relationship with and authorization to us and the practices described in this Policy. We also enter into data processing agreements with our third party service providers whenever feasible and appropriate.
If you live in California and are a User of the Liv Platform, you can request a list of your Personal Information that we have shared with third parties for marketing purposes. We will also give you a list of the third parties who have received your Personal Information otherwise. You can make a request one time each calendar year.
To exercise these rights, you can email our Privacy Officer at email@example.com and mention that you are making a “California Shine The Light” inquiry. We will respond within 30 days.
If you are not satisfied with our Privacy Officer’s response to your questions or concerns, you may file a complaint under Applicable Laws and the Privacy Officer can provide you details regarding such complaint processes.