Tenant privacy rights in Ontario: what renters need to know

This guide covers Ontario tenancy law only. For other provinces, see our [rental laws guides].

In Ontario, tenant privacy is protected by the Residential Tenancies Act, 2006 and by Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA). Together these laws govern how landlords can enter your home, collect your personal information, and use surveillance on the rental property.

Your Right to Privacy in Your Home

Your landlord must give you at least 24 hours' written notice before entering your unit, and can only enter between 8 a.m. and 8 p.m. Entry without notice is only permitted in emergencies or with your consent at the time. Repeated unauthorized entry can be disputed through the Landlord and Tenant Board (LTB).

How Does Privacy Law Apply to Landlords in Ontario?

Ontario has no provincial privacy law superseding PIPEDA for the private sector. This means PIPEDA applies to all for-profit landlords in Ontario, according to Green Economy Law. Under PIPEDA, landlords must identify the purpose for collecting personal information, obtain your consent before collecting it, and use it only for the stated purpose. Landlords must obtain written consent before running a credit check. Consent first, check second is the required sequence under PIPEDA.

What Personal Information Can a Landlord Collect?

Landlords can collect information reasonably necessary to assess your application and manage the tenancy. This includes your name, contact details, proof of income, rental history, and references. A Social Insurance Number (SIN) is not required. Landlords should not retain copies of sensitive identity documents beyond what is necessary.

What About Surveillance Cameras?

Cameras are permitted in common areas such as lobbies and parking lots, but must be accompanied by clear signage. Cameras must not be placed inside rental units. Footage must be stored securely and accessed only for specified purposes, according to the Office of the Privacy Commissioner of Canada.

Can a Tenant Access Their Own Personal Information?

Yes. Under PIPEDA, you have the right to access the personal information a landlord holds about you. Requests must be made in writing, and landlords must respond within 30 calendar days, according to the OPC.

What Can Tenants Do if Their Privacy Is Breached?

Tenants can file a complaint with the Office of the Privacy Commissioner of Canada if they believe a landlord has mishandled their personal information. Entry-related privacy breaches can be disputed through the LTB.

Find a Verified Rental on liv.rent

liv.rent connects renters with ID-verified landlords across Ontario. Tenant data is handled in accordance with applicable privacy legislation.