How rental disputes work in BC: a guide for landlords and tenants

This guide covers B.C. tenancy law only. For other provinces, see our [rental laws guides].

In British Columbia, rental disputes between landlords and tenants are handled by the Residential Tenancy Branch (RTB). The RTB is a government body that provides a formal, accessible alternative to going to court. Its decisions are legally binding.

What Kinds of Disputes Can the RTB Handle?

The RTB handles a wide range of landlord and tenant disputes, including unpaid rent, security deposit claims, illegal rent increases, failure to make repairs, unauthorized entry, and eviction notices. Either party can file an application.

How Do You Start a Dispute?

To start a dispute, either party must complete an Application for Dispute Resolution. You can apply online through the RTB web portal or by submitting a paper form at a Service BC office. Online applicants need a free Basic BCeID account to access the system. The filing fee is $100, according to the BC government. If you cannot afford the fee, you can request a waiver by providing proof of low income or financial hardship.

What Evidence Should You Gather?

Before filing, gather all relevant documents including your tenancy agreement, any notices received, rent receipts, photos or videos of the unit, written communications with the other party, and records of repair requests. Strong, organised evidence gives your case the best chance of a clear outcome.

What Happens at a Hearing?

An independent RTB arbitrator reviews the evidence from both parties and makes a binding decision. Hearings can take place in person, by telephone, or by written submissions. Expedited matters, such as eviction disputes, are typically scheduled within six to 12 days of filing, according to the RTB. Standard claims may take longer.

What Outcomes Are Possible?

The arbitrator can issue monetary orders requiring payment, orders of possession, compliance orders directing a party to meet their obligations, or orders reflecting a settlement reached during the process. As of July 31, 2025, the RTB publishes monetary orders in a public, searchable database at least 15 days after a decision is made, including the names of both parties, the rental address, and the amount owed. Parties who face a credible safety risk from publication can apply for an exemption using form RTB-59. If a party fails to comply with an order, it can be enforced through the BC Supreme Court.

Can a Decision Be Appealed?

A party who believes there was a serious error in a decision can apply to the RTB for a review. Appeals on questions of law can be taken to the BC Supreme Court. Strict timelines apply, so act promptly if you intend to challenge a decision.

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